1. Introduction
This Privacy Policy explains how KeynoBite (“KeynoBite”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects personal information across our platform ecosystem.
KeynoBite is a restaurant commerce and operational technology platform operated by Keynoverse FZC.
This Privacy Policy applies to:
- https://keynobite.com
- merchant portals
- customer ordering systems
- QR ordering interfaces
- onboarding systems
- operational dashboards
- mobile applications
- APIs and integrations
- and related digital services operated under the KeynoBite ecosystem.
By accessing or using the platform, you acknowledge and agree to the practices described in this Policy.
2. Nature of the Platform
KeynoBite provides software infrastructure enabling restaurants, vendors, and customers to interact through digital commerce and operational workflows.
KeynoBite acts solely as:
- SaaS platform provider,
- operational infrastructure provider,
- workflow enablement system,
- and technology integration layer.
Restaurants and vendors using KeynoBite operate as independent business entities and may maintain independent relationships with payment service providers (PSPs), logistics providers, and customers.
3. Information We Collect
Depending on platform usage, we may collect the following categories of information:
a. Customer Information
- name
- email address
- phone number
- delivery or pickup information
- order history
- account credentials
- communication preferences
b. Merchant & Vendor Information
- business name
- trade license information
- onboarding documentation
- tax/VAT information
- contact details
- operational information
- PSP onboarding information
- business verification data
c. Technical & Device Information
- IP address
- browser type
- operating system
- device identifiers
- session data
- access timestamps
- usage analytics
- cookies and related identifiers
d. Operational & Transactional Information
- order information
- merchant operational workflows
- customer support interactions
- onboarding records
- fraud prevention signals
- security logs
- platform usage activity
4. How We Use Information
We may use collected information to:
- operate and maintain the platform,
- enable customer and merchant workflows,
- process onboarding requests,
- provide operational support,
- improve platform performance,
- monitor platform integrity,
- support fraud prevention,
- maintain security controls,
- comply with legal obligations,
- communicate service updates,
- and enhance user experience.
Information may also be used for:
- analytics,
- operational optimization,
- service development,
- and infrastructure improvement.
5. Payment Processing
KeynoBite does not directly process, store, or custody customer card information.
Where payment functionality is enabled:
- payments are processed through licensed third-party payment service providers (PSPs),
- merchants/vendors may maintain independent PSP relationships,
- and payment information may be processed directly within secure PSP-managed environments.
KeynoBite may receive limited transactional metadata required for operational workflows, reconciliation references, fraud prevention, or order management.
6. Merchant & Vendor Data
Restaurant Partners and vendors using KeynoBite may provide operational and onboarding information as part of platform usage.
Such information may be used for:
- onboarding review,
- operational verification,
- compliance monitoring,
- fraud prevention,
- account management,
- and platform security.
KeynoBite reserves the right to request additional information where operational, security, or compliance concerns arise.
7. Cookies & Tracking Technologies
KeynoBite uses cookies and related technologies to:
- maintain secure sessions,
- improve user experience,
- remember preferences,
- support platform functionality,
- analyze usage patterns,
- and improve operational performance.
For additional information, please refer to the KeynoBite Cookies Policy.
8. Data Sharing & Third Parties
We may share limited information with third parties where reasonably necessary for platform operations, including:
- payment service providers,
- cloud hosting providers,
- analytics providers,
- customer support systems,
- onboarding/compliance service providers,
- and infrastructure vendors.
Information may also be disclosed:
- where required by law,
- to respond to legal requests,
- to protect platform integrity,
- to investigate fraud or abuse,
- or to enforce platform policies.
KeynoBite does not sell personal information to third parties.
9. Data Retention
Information may be retained for as long as reasonably necessary for:
- operational purposes,
- platform functionality,
- compliance obligations,
- fraud prevention,
- dispute handling,
- legal requirements,
- and business continuity.
Retention periods may vary depending on the type of data and applicable legal obligations.
10. Security Measures
KeynoBite implements operational, technical, and organizational safeguards designed to protect information against:
- unauthorized access,
- misuse,
- loss,
- disclosure,
- alteration,
- or destruction.
Security measures may include:
- encrypted communications,
- SSL/TLS protection,
- secure hosting environments,
- access controls,
- operational monitoring,
- authentication systems,
- and infrastructure security controls.
However, no platform or transmission method can be guaranteed to be completely secure.
11. International Data Transfers
Depending on operational requirements and infrastructure providers, information may be processed or stored in jurisdictions outside your country of residence.
Where applicable, reasonable safeguards are implemented to protect transferred information.
12. User Rights
Depending on applicable laws and jurisdiction, users may have rights relating to:
- access to personal information,
- correction of inaccurate information,
- deletion requests,
- restriction of processing,
- withdrawal of consent,
- objection to certain processing activities,
- and data portability requests where applicable.
Requests may be submitted through the contact information below.
13. Children’s Privacy
KeynoBite is not intended for use by individuals who are not legally permitted to use the platform under applicable laws or platform eligibility requirements.
Users are responsible for ensuring lawful use of the platform.
14. Third-Party Services
The platform may contain links, integrations, or embedded services operated by third parties.
KeynoBite is not responsible for the privacy practices or content of external third-party services.
Users are encouraged to review the policies of such providers separately.
15. Changes to This Privacy Policy
KeynoBite may update this Privacy Policy periodically to reflect:
- operational changes,
- legal requirements,
- platform updates,
- security improvements,
- or service enhancements.
Updated versions will be published on this page.
Continued use of the platform following updates constitutes acceptance of the revised Policy.
16. Contact Us
For privacy, compliance, or data protection inquiries:
Email: info@keynobite.com
Website: KeynoBite
Operated by: Keynoverse FZC